Order Cancellation Policy

We understand that you may need to cancel an order from time to time. Please review our cancellation policy below for details on how the process works.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a request through any of our customer service channels. Once your request is confirmed, you will receive a full refund of 100% of the amount paid at no additional cost.

2. Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be canceled. However, you may initiate a return after the order has been delivered. To do so, please follow the return instructions included with your package or contact our customer support team for assistance.

3. Refund Process

Processing Time: Once your cancellation request has been reviewed and approved, your refund will be processed within 1–5 business days.

Method of Refund: All refunds will be issued to your original payment method.

4. Contact and Assistance

If you have any questions or need assistance with canceling your order, please feel free to contact us through our available customer support channels.

Phone:+1 (214) 586-4430

Email:hello@cavendix.com

Address:4236 CUESTA DR,IRVING,TX 75038,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)